Performs client relationship management, value measurement execution, and stakeholder engagement within consulting engagements
Supports client Value Realization initiatives and delivery teams utilizing customer success methodologies and value measurement techniques
Analyzes client success patterns and translates business objectives into value realization roadmaps
Champions client outcomes while balancing expectations, capabilities, and constraints of client and consulting environments
Manages account relationships with appropriate client stakeholders, providing regular status updates on value realization progress
Evaluates information from multiple client sources and identifies value realization opportunities and risks

2-4 years of Customer Success or Account Management experience in client-facing roles in consulting or agency settings
Experience with Value Realization methodologies, ROI measurement, or business outcome tracking
Conducting client workshops and stakeholder sessions to define success criteria and value metrics
Basic understanding of business case development and value measurement frameworks
Client relationship management and stakeholder engagement experience
Success plan development and execution
Understanding of consulting delivery methodologies and client engagement processes
Experience with customer success platforms (e.g., Gainsight) and measurement tools
Strong analytical skills with the ability to translate data into actionable insights

Customer Success Manager – Adobe Practice

Key skills