About this role

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities
Advises customers on payment strategies and products that meet their objectives
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts
Handles incoming calls in an informed, professional, and efficient manner
Develops and maintains long-term, profitable relationships and expands share of wallet

Typically between 3
5 years of relevant experience
Post-secondary degree in related field of study or an equivalent combination of education and experience
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area
Knowledge of BMO products and services
Knowledge of competitive marketplace and trends in product offerings
Bilingual (English/French) proficiency

Bilingual Collections Agent – High Value At Risk

About this role