Customer Support Specialist – Hazardous Waste

Role Overview

• Provide exceptional customer service and waste support to clients.
• Facilitate communication channels to address customer queries effectively.
• Respond to customer inquiries, process orders, prepare correspondence, troubleshoot issues, and fulfill customer needs.
• Prepare shipping documents, including manifests, using correct DOT hazardous material descriptions for shipments.
• Investigate billing discrepancies, process adjustments, and manage invoicing and collections.
• Evaluate treat groups assigned to approved profiles and select pricing sheets.

Requirements

• 2-4 years experience in a customer-facing role addressing customer needs, preferably within the waste disposal, chemistry or related field.
• High School diploma or GED.
• Knowledge of Resource Conservation and Recovery Act (RCRA) Laws and Regulations.
• Knowledge of basic accounting processes.
• Proficient with Microsoft Office, DocuSign, and PDF writer.
• Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations.

Benefits

• Comprehensive medical benefits coverage.
• Dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short
• and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)