Under general supervision, receives, responds to, and handles incoming telephone calls with occasional outbound calling to members in a professional, friendly, and courteous manner.
Utilize Selling skills to build the Member relationship/experience while maximizing information and sales opportunities.
Through consultation, cross-sells appropriate club products using expertise, listening skills, member information, job and product knowledge, and the next best opportunity platform to maximize sales.
Consistently demonstrates positive service attitude to members by accurately and courteously explaining policies and procedures.
Handle, resolve, and process all membership enquiries through first call resolution.
Sell new memberships, upgrades whenever possible to increase base growth.
Act as contact for membership sales through direct mailings and marketing promotions.
Assist members through consultation, giving verbal and written email information including directions, attractions, hotels, State parks, weather conditions, road closures, member information, discounts, and rewards program.
Complete Triptik requests; assist in auto vacation planning, etc.

High school diploma or equivalent
Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products.
Minimum: 6 months of customer service/sales experience in a fast-paced computer-automated business environment.
Basic knowledge of PC navigation, Internet usage, sending and receiving emails, toggling between applications, and other skills and computer knowledge is required.
Must have excellent communication skills and good customer service skills
Must have soft sell skills and be able to multitask.
Ability to set up computer equipment and troubleshoot minor connectivity issues.
Preferred: 1-2 years of customer service.
Advanced computer skills.
Prior sales experience.

Hourly rates starting at $16.75, depending on experience
Overtime earning potential at time and a half the hourly wage
Fully paid training
Medical, dental, and vision benefits
401k with employer match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program, and other professional development opportunities
AAA Membership Discounts, perks, rewards, and much more

Membership Sales and Service Representative

Key skills