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Brokerage Process Support Specialist at UPS | JobVerse
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Brokerage Process Support Specialist
UPS
Remote
Website
LinkedIn
Brokerage Process Support Specialist
United States
Full Time
6 days ago
$44,616 - $82,576 USD
H1B Sponsor
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Key skills
Change Management
Communication
About this role
Role Overview
Assist in evaluating current business processes to identify inefficiencies, gaps, and improvement opportunities
Gather, organize, and validate data required for process mapping, workflow redesign, and project analysis
Support the BPI Supervisor in building “as‑is” and “to‑be” process maps
Assist with system testing, validation, and configuration tasks, including CargoWise and other technology tools
Participate in implementation activities: UAT testing, system walkthroughs, documentation updates, and user feedback tracking
Support automation initiatives by validating logic, preparing datasets, and assisting with tool rollout
Build and maintain Excel reports, dashboards, and KPI tracking tools with a high degree of accuracy
Perform data cleaning, reconciliation, and trend analysis to support improvement initiatives
Provide daily/weekly reporting updates as assigned
Draft clear and user-friendly SOPs, process maps, job aids, training materials, and reference documentation
Support change management activities, including communication drafts and training coordination
Assist with updating project trackers, documentation repositories, and shared libraries
Complete assigned tasks from the BPI Supervisor on time and with high quality
Help coordinate project activities, follow-ups, and cross-functional meetings
Provide administrative and technical support across improvement initiatives as needed
Requirements
1–3+ years in business operations, process support, data analysis, or a related role
Proficiency in Microsoft Excel (pivot tables, lookup formulas, data transformation, etc.)
Familiarity with automation or workflow tools (Power Automate, system configuration, or similar) preferred
Experience with CargoWise is strongly preferred
Ability to work with data, identify patterns, validate accuracy, and summarize findings
Exposure to process mapping or Lean methodologies is a plus
Strong documentation and communication skills; able to produce clear, concise materials
Organized, detail-oriented, proactive, and adaptable to shifting priorities
Benefits
Medical/prescription drug coverage
Dental coverage
Vision coverage
Flexible Spending Account
Health Savings Account
Dependent Care Flexible Spending Account
Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
Disability Income Protection Plan
Employee Assistance Program
401(k) retirement program
Vacation
Paid Holidays and Personal time
Paid Sick and Family and Medical Leave time as required by law
Discounted Employee Stock Purchase Program
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