Provide guidance to the Business Partners where their plans involve information technology.
Maintain effective communication channels with the Business Partners and Account management areas as well as other internal teams.
Manage the implementation of new tools and processes.
Manage the day-to-day operational support of the Business partner’s applications.
Primary escalation point for questions, concerns and/or prioritization decisions.
Manage IT staff for operational support with a wide range of skill levels and a diverse set of technologies.
Transform and lead AOS GRS support activities.
Build and maintain strategic partnerships with key stakeholders.
Participate as required to ensure project delivery is successful and transitions to support effectively delivered.

Minimum of 10 years of progressive information technology experience.
Experience in management of workload, hiring, team building and relationship management.
Excellent communication, presentation, interpersonal, negotiation, facilitation, influencing, and organization skills.
Exposure to IT operations.
Knowledgeable about organizations and their culture and understands the reasoning behind key policies, practices and procedures.
Has broad understanding of the business and the business of an IT delivery team.
Drives for results and can be counted on to meet or exceed goals successfully.
Knowledgeable about how the organization works and knows how to get things done both through formal channels and informal networks.
Strong business focus, passion for the challenges of our partners, and commitment to meet expectations of business and internal partners.
Must be able to grasp complex financial concepts and be able to apply these concepts in a systems context.
Facilitate the discovery of alternatives and drives decision-making to closure and action.
Works effectively and efficiently in a virtual, multi-site environment.

Manager – IT Operations Support

Key skills