About this role

Lead customers through the full implementation journey—from discovery to go-live
Explain why a solution works, not just how to use it
Run workshops, facilitate conversations across business and technical stakeholders, and translate messy requirements into clean, scalable configurations
Test, validate, train, and prepare customers for real adoption—so solutions are usable, trusted, and stable from day one
Own quality and outcomes across implementation projects

Know how to work directly with customers—leading conversations, earning trust, and navigating competing priorities
Have experience delivering SaaS implementations or complex technical projects, including requirements, configuration, testing, and go-live
Can break down messy, ambiguous problems and turn them into structured plans and decisions
Understand the importance of scope, timelines, and quality, and know how to hold the line when tradeoffs appear
Communicate clearly with both technical and non-technical stakeholders, including senior customer leaders
Take ownership: when something goes wrong, you lean in, not away.

SaaS Implementation Consultant

Key skills