Senior Construction Account Manager

Role Overview

• Manage assigned account(s); develop positive working relationships with all customers and construction contractors.
• Serve as subject matter expert of construction contracts, proposals and operations to drive client retention, renewals, upsells and client satisfaction
• Oversight of project support including scope development, material take-offs from plans and specifications, proposal review, and construction management
• Work closely with and manage Account Managers on day-to-day operational processes including, but not limited to contract renewals, prepare and maintain schedules to accomplish procurement objectives, troubleshooting, provide software training to client and contractor staff
• Identify root cause of customer success and failures alongside Account Managers and drive requirements for process enhancement and development as needed
• Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals yearly.
• Provide input on new processes and workflow as needed
• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.
• Work closely with Finance on billing setup and invoicing
• Hiring and developing staff to include the setting of objectives and performance reviews.
• Provide coaching and guidance to team members about every aspect of their assignments
• Participate in Budget development and management, revenue forecasting, and periodic updates and management of profit and loss
• Work with Sales and Business Operations team to develop annual program usage and benchmark report
• Deliver program review to client’s senior management
• Assist sales team in discovering business opportunities outside of Job Order Contracting

Requirements

• Bachelor’s degree preferred in appropriate field of study or equivalent work experience.
• 5+ years of construction procurement, construction management, or general contracting related experience related to healthcare construction and construction management
• Certified Healthcare Constructor (CHC), Certified Healthcare Facility Manager (CHFM), or Certified Healthcare Physical Environment Worker (ASHE) certifications are preferred, but not required
• Knowledge of ICRA/LFSM preferred but not required
• Knowledge of key concepts including plans, deliverables, scope and tasks
• Confident communication skills and demonstrated ability to work collaboratively with all levels of internal and external organizations.
• A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables.
• Sound decision making, analytical and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships.
• Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations.
• Working knowledge and experience in the preparation and process of construction bid documents.
• The ability to communicate effectively with team members and across the organization.
• Experience identifying client or staffing issues and the ability to create effective solutions as well as the knowledge of when to escalate.
• A valid US driver’s license
• This is a remote role, however the candidate should have ability to travel 50-70% of the time within assigned geographic area (Cleveland metro area).

Benefits

• medical, dental, vision, life and LTD insurance
• HSA
• 401(k) retirement plan