Senior Operations Associate

Role Overview

• Analyze and organize project data, creating clear, actionable reports primarily using Excel.
• Prepare and design impactful business presentations and project summaries in PowerPoint for internal stakeholders.
• Manage calendars, schedule meetings across time zones, and coordinate logistics for leadership and project teams.
• Capture, document, and distribute meeting takeaways and action items, ensuring timely follow-up and accountability.
• Support projects with tracking deadlines, deliverables, and milestones, ensuring all phases of projects remain on schedule.
• Maintain and update team and client documentation, distribution lists, and shared project resources.
• Provide administrative support for special projects, including data gathering, process documentation, and progress reporting.
• Maintain a high degree of discretion and confidentiality in all communications and work products.
• Contribute to a positive, solutions-oriented, and collaborative team culture.

Requirements

• 3 years of experience as a subject matter expert
• Must maintain current required licenses and certifications relevant to field of expertise
• Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
• Effective customer service skills
• Proficient use of applicable technology
• Ability to work in team environment as well as independently
• Ability to analyze and prioritize multiple responsibilities