This job is responsible for supporting the development and execution of strategic initiatives and/or processes aligned to priorities within a functional area and/or business.
Key responsibilities include defining, developing, executing, monitoring, and/or refining strategic initiatives and processes in close collaboration with key stakeholders and internal partners.
Builds and/or executes business initiatives and/or processes, while partnering with stakeholders and partners
Solves complex problems and delivers on business initiatives and processes by applying subject matter expertise and technical knowledge of the business
Engages with key stakeholders, partners, and business leadership to deliver on business objectives
Performs analytics, assessments, and/or interpretation of data and/or information to identify business opportunities, derive insights, and measure outcomes
Develops strategic and tactical plans to drive progress towards business goals and objectives
Reviews and assesses Channel Integration Managers effectiveness through observing coaching and communication tactics to achieve desired results with key metric areas.
Manages competing business and administrative priorities to optimize productivity, reduce performance variability, and achieve peak performance while influences key partners with a focus on relationship building to achieve desired business results.

5+ years directly managing a team, preferably in a virtual environment
Financial Center and or ACS leadership experience
Active listening, Coaching, Client Service Driven Management
Proactively builds trusted relationships with key partners/executives
Communicates strategic business plans and tactical goals to team members
Ability to be a change agent and work in a fast-paced environment
Collaborates effectively to build and nurture strong relationships in a matrix environment
Has the ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances.
Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously.
Experience with risk mitigation, operational excellence and process management.

Business Strategy & Initiatives Manager – Inbound Calling Integration Manager

Key skills