Medical Secretary

Role Overview

• Provides secretarial and administrative support using knowledge of medical terminology and procedures in a hospital, clinic, or laboratory environment
• Compiles information for recording purposes and prepares reports
• Screens and directs telephone calls, schedules appointments, greets patients, visitors, and maintains patient flow
• Greets patients and other visitors
• Maintains patient flow
• Addresses and resolves routine inquiries
• Screens and handles any calls and/or correspondence for requests for materials, records, patient appointment, ensuring HIPPA guidelines are followed
• Sorts and distributes mail
• Performs general registration and billing, obtaining pre-certifications, verifying appropriate coding, insurance, co-pays, medical records, and referrals
• Acts as a liaison with Patient Accounting and/or Physician billing services as required to clarify billing and charge issues
• Produces, processes and maintains required documentation and reports such as productivity/utilization, medical records, customer surveys, audits, financial reports, staff certifications/licenses
• Schedules management appointments, meetings, conferences
• Prepares meeting minutes and memos
• May maintain calendars/itinerary for management personnel as requested
• Assists in orienting new office staff
• Participates in performance improvement initiatives
• Coordinates and maintains support personnel schedules
• May lead work of other clerical or administrative support personnel on a project basis, as assigned, or as necessary to ensure smooth office work flow
• Maintains office equipment (copier, fax, etc.)
• Ensures par levels of office supplies and maintains disposition of clinical materials as required by regulatory agencies

Requirements

• Proficiency in using computers (data entry, word processing, report production)
• Working knowledge of medical terminology
• Excellent communication skills (verbal-written-listening) in order to interact with patients, medical staff and other internal/external clientele
• Strong organizational skills ability to use sound judgment to prioritize duties
• Familiarity with department policies and procedures or ability to quickly learn and operate within those parameters
• One year experience in a medical setting preferred.

Benefits

• medical/prescription, dental and vision insurance
• health and dependent care flexible spending accounts
• 403(b) (401(k) subject to collective bargaining agreement)
• paid time off
• paid sick leave as provided under state and local paid sick leave laws
• short-term disability and optional long-term disability
• colleague and dependent life insurance and supplemental life and AD&D insurance
• tuition assistance
• employee assistance program that includes free counseling sessions