Principal Product Manager, Underwriting

Role Overview

• Define and own the product strategy and roadmap for Duck Creek’s underwriting domain, including workflows, decision support, and automation capabilities.
• Act as the general manager for your product, owning strategy, execution, and financial outcomes.
• Translate insurer underwriting practices, risk appetite, and regulatory considerations into clear, prioritized product capabilities and outcomes.
• Provide product leadership for underwriting workbench experiences that support underwriter productivity, decision quality, and throughput.
• Lead structured product discovery to frame complex underwriting and risk-selection problems in partnership with customers and internal stakeholders.
• Serve as the primary product steward for the underwriter persona, ensuring workflows reflect real-world decision contexts and operational constraints.
• Provide product leadership for application-level decision-support and AI-enabled capabilities that augment underwriter judgment within defined controls.
• Partner with data science and analytics teams to integrate models, scores, and insights into underwriting workflows in an explainable and trusted manner.
• Translate underwriting guidelines, rules, and authority structures into configurable, scalable product capabilities, balancing automation and human oversight.
• Guide adoption of straight-through processing while ensuring transparency, exception handling, and appropriate escalation paths.
• Ensure underwriting workflows and recommendations are auditable, compliant, and aligned with internal and external governance requirements.
• Partner with Engineering and Architecture to ensure underwriting capabilities are technically sound, scalable, and aligned with platform standards.
• Collaborate with Product Marketing, Sales, and Professional Services to support value articulation, enablement, and consistent product positioning.

Requirements

• Bachelor’s or Master’s Degree and/or equivalent experience relevant to functional area
• 8–12 years of experience in product management within SaaS or enterprise software environments
• Demonstrated experience owning complex workflow – or decision-centric product domains
• Deep understanding of P&C commercial lines underwriting, including underwriting workflows, risk selection practices, and regulatory and compliance considerations; hands-on experience with underwriting systems preferred
• Experience delivering configurable, decision-centric platforms, including rules-driven and AI-enabled or model-informed workflows, and translating customer needs, regulatory constraints, and analytical outputs into governed product decisions.
• Strong product management fundamentals, including the ability to decompose complex underwriting problems into structured product capabilities, prioritize initiatives using value-, risk-, and effort-based trade-offs, and operate effectively within agile, iterative delivery models.
• Proven ability to partner cross-functionally with engineering, data, architecture, and business leaders, communicating clearly across technical and non-technical audiences.
• Demonstrated judgment and autonomy in operating within defined strategic direction and governance frameworks, proactively identifying and surfacing risks, trade-offs, and dependencies with clear recommendations.
• Strong execution discipline, including organizational rigor, professional documentation and decision rationale, accountability for commitments and outcomes, and the ability to manage ambiguity and shifting priorities in complex environments.

Benefits

• Flexible work environment
• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan with match (6% employer match up to $12,000 annually)
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Paid holidays, vacation, and volunteer time
• Employee Assistance Program (EAP)