Product Manager – UPS

NGEN Mission Critical is a global operation focused on critical power and thermal infrastructure needs. They are seeking a UPS Product Manager to own the product strategy and execution for their uninterruptible power supply portfolio, ensuring compliance and quality for U.S. data centers.

Responsibilities:

• Own UPS portfolio strategy (capacity bands, topology positioning, redundancy configurations, monitoring/service features) aligned to mission critical uptime requirements
• Lead voice-of-customer discovery with data center owners, operators, and integrators; translate findings into roadmap items and requirements
• Maintain competitive and market intelligence on UPS performance, reliability, service models, lead times, and lifecycle costs
• Define product requirements for U.S. deployments, including installation boundary assumptions, environmental constraints, and serviceability expectations
• Ensure product documentation packages are complete and suitable for customers and AHJs
• Drive supplier-led development and U.S. variant adaptation with offshore OEM partners: design reviews, feature trade-offs, validation readiness, and release criteria
• Coordinate change control with Engineering for variant updates; ensure any change with safety/certification implications is treated with disciplined documentation and readiness gating
• Ensure suppliers deliver deliverables that support customer-facing quality: manuals, wiring/interface documentation, and test evidence
• Own UPS validation plans and acceptance criteria: factory routine tests, functional testing, and third-party lab/certification coordination as required by target markets
• Participate in or coordinate factory acceptance testing (FAT) and commissioning/SAT support for key deployments; drive corrective actions and closure
• Partner with Service/Field Ops to ensure commissioning runbooks, troubleshooting guides, and training materials are available and controlled
• Lead cross-functional response to significant in-service issues; ensure root-cause learnings convert into product updates and supplier corrective actions
• Partner with Quality to track recurring failure modes and prioritize corrective actions that reduce field disruption

Requirements:

• Bachelor's degree in Electrical Engineering, Power Electronics, Mechanical Engineering, or equivalent technical discipline; an advanced degree is a plus but not required
• 5-10+ years of experience in product management, product engineering, applications, or OEM/supplier management in UPS systems or adjacent power electronics and power conversion equipment (e.g., rectifiers, inverters, energy storage systems, power quality equipment). Strong power electronics leadership experience is valued over a strict UPS-only background
• Defined product requirements and driven supplier programs all the way to production readiness
• Experience in regulated environments and know how to coordinate testing and certification workstreams without losing momentum
• Fluent in industrial or mission critical UPS systems, or comparable large-scale power electronics (rectifier/inverter platforms, energy storage interfaces, DC systems, or grid-tied conversion equipment), including integration into facility or industrial power architecture
• Comfortable with factory testing evidence, validation planning, and translating technical results into customer-ready deliverables
• Standards familiarity (NEC; UL UPS standards; power quality and reliability considerations in mission-critical facilities)