Agero is expanding its Operational Excellence team and is looking for a Manager to help establish and scale our Continuous Improvement (CI) framework.
The Operational Excellence Manager will be responsible for identifying, executing, and sustaining high-impact initiatives across multiple lines of business.
Focus on delivering measurable service quality improvements and optimizing unit economics by addressing root causes rather than symptoms.
Lead cross-functional teams and build support for CI tools in an environment where these practices are not fully mature.
Drive significant operational change within a high-volume, low margin service organization.

Bachelor’s degree required, industrial engineering or process engineering strongly preferred.
Lean Six Sigma Black Belt certification required.
5-7 years of experience delivering results from Operational Excellence / Continuous Improvement initiatives, experience in high volume, low margin industries preferred.
Familiarity with Human Factors Engineering preferred.
Demonstrated success in deploying an Operational Excellence/Continuous Improvement transformation within an organization early in the CI/Lean maturity curve.
Strong business acumen with ability to connect the impact of projects and actions to business outcomes.
History of delivering results in process improvement and process reengineering.
Expertise in teaching continuous improvement methodologies (DMAIC, SIPOC, VOC, process mapping, value stream mapping, 5 Whys, etc).
Excellent data and business analysis skills, able to complete detailed evaluations of structured and unstructured data to glean insights and drive improvements.
Strong problem solving, project management, and communication skills with ability to make compelling recommendations to cross-functional leaders that balance business objectives, constraints and risks.
Capable of thriving under minimal supervision.

Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
Family Support: Parental planning benefits to assist associates through life’s milestones.
Bonus/Incentive Programs

Operational Excellence Manager

Key skills