Respond promptly to customer inquiries and complaints, delivering appropriate solutions and ensuring follow-up and resolution within agreed timeframes.
Build lasting relationships with customers through open, engaging, and proactive communication.
Maintain detailed records of customer interactions, including issue tracking, account updates, and documentation.
Coordinate the shipment of materials and equipment to clients.
Generate and prepare professional documents, reports, and correspondence as needed.
Answer and direct customers from the general inquiry line to appropriate team members.
Collaborate with internal departments to ensure customer needs are met and expectations exceeded.
Use appropriate tools and systems (e.g., CRM platforms) to access and provide accurate product and service information.

Proficiency in Google Workspace or Microsoft Office Suite (Word, Excel, Outlook, etc.) and basic platform navigation.
Previous customer service experience, with strong communication and interpersonal skills.
Ability to adapt communication style to suit a variety of customer personalities and needs.
High degree of professionalism, discretion, and confidentiality.
Strong time management skills and the ability to prioritize and multitask in a fast-paced environment.
Capable of working independently and collaboratively across teams.
Excellent verbal and written communication skills.
Experience working in a remote office setting is preferred.
Familiarity with CRM systems and customer service tools.

Fair, Competitive Pay: We ensure equal pay for equal work, using consistent salary bands based on market benchmarks, reviewed annually. Prior salaries, negotiation skills, or fear of conflict don’t influence your pay.
Comprehensive benefits: Medical/dental, 401(k), PTO, insurance, development opportunities. Details provided at offer. Eligibility depends on your role and employment status.

Customer Support Representative

Key skills