About this role
Role Overview
- Represents company to external and internal customers
- Answers product-related questions
- Traces lost shipments
- Interprets and clarifies customer orders for the shipping department
- Takes orders or registrations
- Connects customers to appropriate support or field staff when necessary
- Manages web-based ordering or registrations
- Confers with management regarding customer credits
- Returns goods for credit
- Identifies quality assurance complaints
- Writes price differentials on mail orders
- Approves allocation of stock in short supply
- Manages inventories at customer facilities using EDI, forecasting, replenishment and inventory systems
Requirements
- High School diploma or equivalent
- Minimum of 4 years of relevant experience
- Customer Service or Healthcare Experience (Nice to Have)
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)