12 weeks of onsite training, then the option to work from home if in good standing
Manage multiple systems simultaneously to resolve member concerns
Advocate for members by asking questions and listening for trigger words that may prompt nurse involvement
Locate providers and set appointments for members
Engage members through personalized, premium, and frequent touchpoints to deliver a powerful and proactive member experience

6 plus months in customer service role
Must be within 50 miles as the training is onsite at our A1A location: New Albany, Ohio.
High School Diploma or G.E.D required
Strong written & verbal communication skills
Ability to multi-task, prioritize and effectively adapt to a fast-paced changing environment
Demonstrated organizational and communication skills
Intermediate typing skills – 50 WPM strongly desired
Deep problem-solving skills with demonstrated ownership of issue resolution
Possess top-notch people skills – listening, caring, connecting, empathy, and supporting
Highly perceptive individual with strong self-awareness and empathy in interacting with various audiences
Demonstrated propensity for responsiveness and a sense of urgency when helping members
Strong skillset in the use of the suite of Microsoft Office tools strongly desired
Ability to work effectively in a team environment
Ability to learn and retain in a complex environment
1 year of call center experience in a fast-paced environment
Previous Healthcare Experience

Customer Service Representative

Key skills