Key skills
CommunicationRemote Work
About this role
Role Overview
- Deliver top-tier technical support.
- Engage with customers via phone and other channels.
- Diagnose and solve technical problems.
- Ensure high customer satisfaction.
- Collaborate with teams for issue resolution.
- Maintain detailed records of customer interactions.
- Adhere to company policies and procedures.
- Efficiently manage a high volume of incoming calls.
Requirements
- Strong technical aptitude.
- Proficient in technical issue resolution.
- Familiarity with customer service software.
- High-speed internet (50 Mbps download, 10 Mbps upload).
- Excellent communication skills.
- Ability to convey technical information clearly.
- Remote troubleshooting experience.
- Customer-focused with strong problem-solving skills.
- Dedicated remote work environment.
- Experience in remote work settings.
- Shift flexibility, including weekends.
Benefits
- Medical
- Dental
- Vision
- 401k plan
- Paid time off
- Disability Insurance
- Life Insurance