Lead the requirement gathering and design of AI-driven conversational solutions.
Facilitate discussions to translate overarching business requirements into detailed technical specifications.
Thoroughly document solution designs using tools such as Lucidchart and Voiceflow.
Stay abreast of emerging technologies and analytics techniques.
Monitor vendor roadmaps and industry trends.
Leverage your expertise working in a customer-facing role.
Requirements
Graduate degree in Human-Computer Interaction, Computer Science, Cognitive Science, Linguistics, or similar.
4+ years’ experience as a Conversation Designer or similar.
Experience in Professional Services or other Customer-facing roles.
Hands on experience with LLMs, prompt engineering, fine-tuning and evaluation.
Benefits
Health, dental, and vision coverage, beginning on the first day of employment.
Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.