Revenue Enablement Program Manager, Customer Education

Role Overview

• Design, build, and scale customer and partner training programs across onboarding, advanced use cases, and ongoing education
• Define clear learning objectives tied to adoption, retention, and customer outcomes
• Develop role-based, lifecycle-aligned curricula for customers and partners
• Ensure training programs support successful onboarding, early activation, and long-term value realization
• Build and launch paid customer and partner training offerings in partnership with Services and GTM leadership
• Define training packages, delivery models, and success criteria
• Partner with Sales and Customer Success to support positioning, attach, and expansion of paid training
• Track revenue contribution, attach rate, and ROI of training services
• Develop scalable training content including live workshops, virtual sessions, on-demand courses, facilitator guides, and participant materials
• Translate product capabilities into practical, outcome-driven customer workflows
• Continuously update training content based on product changes, customer feedback, and adoption data
• Enable and certify internal and external facilitators to deliver customer and partner training
• Partner with Customer Success to align training to onboarding motions, health scores, and renewal outcomes
• Define and track success metrics for training programs, including adoption, time to value, retention, and services revenue
• Measure engagement and effectiveness of training delivery and content

Requirements

• 5+ years in Revenue Enablement, Customer Enablement, Learning Programs, or a related role
• Proven experience designing and scaling customer or partner training programs
• Experience building or supporting paid services or monetized training offerings preferred
• Strong instructional design and adult learning expertise
• Ability to translate product functionality into clear customer outcomes
• Strong cross-functional leadership and stakeholder management skills
• Data-driven approach to program design and optimization
• Strong project management skills with the ability to operate in ambiguous, build-from-scratch environments

Benefits

• Flexible Paid Time Off (PTO)
• Home internet stipend
• Medical, dental, and vision benefits
• Maternity/paternity leave program
• Employee Assistance Program (EAP)
• Professional Development Reimbursement Program
• 401(k) retirement savings plans (Pre-Tax and Roth)
• Flexible Spending Accounts (FSA)
• Medical & Dependent Care
• Health Savings Account (HSA) with company contribution
• Healthy at Houzz program