Key skills
Communication
About this role
Role Overview
- Assess and analyze customer escalations and formulate problem resolutions
- Coordinate activities required to facilitate the quick return to service for emergent customer requirements (e.g., AOG)
- Review and interpret engineering data for alternative problem resolution
- Act as a liaison with multiple stakeholders to achieve common objectives
- Delegate tasks to manage workload effectively
- Engage in cross-functional communications to deliver concise and timely results
- Support suppliers by identifying constraints and assisting with mitigation plans
- Manage multiple concurrent deadlines
- Assist in the collection and processing of supplier and customer data regarding products or services, including repair capabilities and capacity
- Adapt to a fast-changing and high-stress work environment
Requirements
- Minimum of 2 years of experience in Supply Chain
- Basic experience in customer support or customer service role
- High attention to detail, self-starter, and results driven
- Willingness to work variable shifts, including weekends, holidays, and overtime
- Proficiency in utilizing the Microsoft Office Suite (Excel, Word, and PowerPoint)
- Effective verbal and written communication skills, including spelling, grammar, punctuation, form and style, proofreading, and editing skills
Benefits
- health insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life and disability insurance programs
- paid time off