Partner with Product Owners to manage and groom the engineering backlog for one or more R&D teams.
Translate customer, stakeholder, and business needs into detailed user stories with clear acceptance criteria.
Collaborate with engineering, UX, QA, and cross-functional teams to ensure a shared understanding of requirements and priorities.
Participate in Agile ceremonies including program increment planning, sprint planning, backlog refinement, standups, and retrospectives.
Assist in reviewing and accepting delivered stories to ensure they meet quality and functional expectations.
Monitor and analyze usage data, customer feedback, and support trends to inform future backlog items.
Contribute to internal documentation such as product requirements, release notes, and training materials.
Support Product Owners in roadmap planning and release coordination.

Bachelor's degree in Business, Computer Science, Health Informatics, or a related field — or equivalent practical experience.
2+ years of experience in product management, business analysis, software delivery, or healthcare platforms.
Familiarity with Agile/Scrum methodologies and the software development lifecycle (SDLC).
Strong communication and collaboration skills.
Comfortable working with data, asking questions, and making evidence-based decisions.
A desire to learn product best practices and grow into a full Product Owner role.
Experience with or knowledge of call center software platforms or Twilio.
Experience with Jira, Confluence, or similar agile tools (Trello, Asana, ClickUp, Monday).
Exposure to SaaS or healthcare technology solutions.
Knowledge of hospital operations, contact center workflows, or telecommunications systems is a plus.
Understanding of operator console functionalities or healthcare communication routing is a bonus.
CSPO (Certified Scrum Product Owner) certification or equivalent is a bonus.

Remote first work environment
Health, Dental, Vision, Life and Disability Insurance options available day one.
401K
with match and immediately vested.
17 company holidays, 2 floating holidays plus competitive paid time off policy
Internal Advancement Opportunities

Product Owner

Key skills