Key skills
AIAtlassianJiraConfluenceAgileLeadershipProject ManagementCommunicationTime ManagementCustomer Success
About this role
Role Overview
- Support data entry, validation, and reporting/analysis relating to our cross-functional processes and process improvement initiative efforts
- Ensure consistency by applying template formatting, tags & labels, permissions & rules, and other elements across cross-functional processes & process improvement initiative work
- Leverage and enhance AI-related process improvement initiative projects
- Support documentation workflow mapping exercises
- Provide ad-hoc support to drive forward Customer Success Operations projects
Requirements
- Pursuing a bachelor’s or master’s degree, preferably in Business Management or Operations, Project Management
- Strong verbal communication
- Organization & Time Management
- Professionalism
- Sense of urgency
- Deep Curiosity and Inquisitiveness
- Proactive – consistently thinking about the bigger picture and what comes next
- Confidence in leadership or facilitation role
- Team-first mentality & collaborative approach
- Adaptable & Agile
- Problem-Solving Skills
- Keen attention to detail & due diligence
- Critical Analysis
- ability to identify the most important information, evaluate its relevance, ask clarifications, draw connections, and create a concise summary, both written and visual formats
- Ability to work independently & self-govern productivity within projects & assignments
- Nice to Have: experience using Atlassian (Confluence, Jira), SharePoint & other Microsoft-based tools (including Copilot), AI tools
Benefits
- internships are tailored to build connections through networking sessions and leadership panels
- ad-hoc support to drive forward Customer Success Operations projects
- opportunities to grow the next generation of technology professionals