Lead strategic discovery sessions and workshops with business users to uncover CX challenges and gaps, identify opportunities for AI augmentation and multi-agent automation, and define ROI-driven outcomes.
Create customized demos and solution stories that highlight AI functionality—including conversational AI, Agentic AI, A2A orchestration, predictive insights, intent recognition, and speech analytics—to drive business value, and experience doing so is a plus.
Stay current on Genesys’ rapidly evolving AI products and best practices. Use this knowledge to guide customers throughout the implementation process, ensuring AI maturity progression and measurable value realization.

Working knowledge of Agentic and/or Generative AI, including how to convey their business and technical value to customers
Experience building static, video and AI-generated technical content
Familiarity with Large Action Models (LAMs), Agent-to-Agent (A2A) patterns, and Model Context Protocol (MCP) as applied to CX automation and orchestration
Experience in a Cloud or SaaS environment, preferably with AI solution exposure
Strong interpersonal skills with polished verbal and written communication
Ability to thrive in a fast-paced, collaborative, and cross-functional environment
Comfort working with APIs, data flows, and AI-powered interaction models (bots, routing, analytics)
Technical proficiency in IT concepts, software standards, databases, and networking
Bachelor’s degree preferred; experience with CRM integration, software implementation, or light coding is a plus
Willingness to travel up to 50%

Principal Solution Consultant

Key skills