Senior Driver Operations Manager

Role Overview

• Develop and execute comprehensive strategy for Airspace’s driver network aligned with company growth objectives
• Serve as the primary internal and external representative for Driver Operations, representing the function to senior leadership, customers and external partners
• Lead driver performance management strategy through the development and execution of scalable processes that ensure quality, reliability, and consistency across the national network
• Identify and capitalize on strategic opportunities for network optimization, cost efficiency and service improvement
• Lead planning and execution of driver network expansion for major new customers and market expansions
• Design and implement driver sourcing, recruitment, and onboarding strategies to ensure coverage aligns with demand requirements at launch
• Coordinate cross-functional launch efforts, ensuring seamless integration of driver capabilities with customer needs
• Establish launch playbooks and best practices for repeatable, scalable driver network expansion
• Partner closely with leadership to optimize driver compensation structures and drive strategic cost decisions
• Develop and implement cost optimization strategies for driver network while maintaining service quality and retention
• Analyze driver economics, utilization rates, and market dynamics to inform compensation and incentive strategies
• Support margin objectives through efficient driver deployment and cost-per-delivery optimization
• Partner closely with the Director of Vendor Management to ensure strategic alignment on capacity, coverage, and growth initiatives
• Collaborate on sourcing and onboarding strategy for driver network expansion to meet business needs
• Ensure driver operations strategy aligns with vendor management strategy to create unified service delivery approach
• Maintain high-level oversight of driver capacity planning without involvement in daily tactical execution
• Lead and develop a team of at least three direct reports with broader organizational responsibility for the extended downline
• Build organizational capacity in driver recruitment, performance management, training and retention
• Create clear accountability structures that enable Driver Operations Managers to excel in operational execution while leadership focuses on strategic impact
• Foster a culture of continuous improvement and proactive problem-solving

Requirements

• 7+ years of experience in vendor management, procurement, supply chain, or logistics operations
• 3+ years of people management experience with proven ability to lead and develop teams
• Demonstrated success scaling independent contractors or driver networks
• Experience with procurement strategy and cost optimization initiatives
• Excellent executive presence and communication skills with ability to represent the function to senior leadership and external partners
• Self-starter who identifies opportunities and drives results with minimal direction
• Proficiency in analytics and business intelligence tools to analyze performance trends, generate insights, and support data-driven decision-making
• Demonstrated ability to scope, design, and implement core processes that drive strategic outcomes and operational value
• Proven experience building scalable workflows and systems that improve efficiency, accountability, and performance
• Strong business systems acumen, with experience standardizing and formalizing work to ensure consistency, clarity, and repeatability
• Ability to translate strategic priorities into practical processes, tools, and reporting frameworks

Benefits

• bonuses