Senior Project Manager

Role Overview

• Maintain a strategic plan document or dashboard summarizing top client priorities and major workstreams.
• Track and report overall status using standardized health indicators (Green / Yellow / Red) based on progress and risk across deliverables.
• Facilitate monthly or quarterly strategic reviews with Client Success and executive stakeholders.
• Identify cross-functional risks, dependencies, and blockers, and escalate to appropriate owners or leadership.
• Ensure accountability across contributing teams to maintain momentum on client priorities.
• Partner with Client Success to validate priorities and ensure business context and client sentiment are reflected in updates.
• Develop and maintain detailed project plans, timelines, and milestones.
• Facilitate project kickoffs and ongoing stakeholder alignment.
• Track deliverables, risks, issues, and dependencies across teams.
• Provide structured status reporting to sponsors and stakeholders.
• Manage scope, schedule, and risks using defined governance and escalation processes.
• Ensure formal project closure, including documentation of outcomes and lessons learned.
• Apply consistent governance, reporting, and communication standards across all work.
• Support prioritization and sequencing discussions using capacity, risk, and timing insights.
• Provide executive-ready updates that support timely decision-making.
• Strengthen collaboration between Client Success and delivery teams.
• Continuously improve PMO processes, tools, and templates to support scalable execution.

Requirements

• 4-5 years of experience in program or project management in cross-functional business or technology environments.
• Proven ability to manage complex initiatives involving multiple stakeholders and teams.
• Strong planning, risk management, and status reporting capabilities.
• Experience working with executive sponsors and senior business leaders.
• Ability to operate effectively in both coordination/oversight roles and hands-on project management roles.
• Excellent written and verbal communication skills, including executive-level reporting.

Benefits

• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
• Medical/Dental/Vision coverage
• EAP – we get you help when you need it. Period.
• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
• And more! – so many benefits we couldn’t even fit them all here!