Drive Product Strategy & Execution: Lead strategic planning and tactical delivery for key product areas that are central to our integrated ecosystem.
Own the Roadmap: Define, refine, and prioritize features that support ServiceTrade’s mission to help commercial service contractors grow their business.
Customer & Market Discovery: Serve as the voice of the customer by engaging with users, prospects, and partners to deeply understand their workflows and pain points.
Cross-functional Collaboration: Partner with Engineering, UX, Sales, Customer Success, and Marketing to align product plans with business goals and customer needs.
Product Development Leadership: Guide day-to-day development activities including backlog grooming, sprint planning, and UAT. Ensure clear, actionable stories and requirements.
Thought Partnership: Collaborate closely with senior leadership to inform product strategy and influence long-term vision.
Industry Awareness: Track market trends, competitors, and emerging technologies to help ServiceTrade stay ahead of industry needs and disruptions.

5+ years of SaaS product management experience with a record of successful product delivery, adoption, and impact
Strong technical acumen; comfortable engaging with engineers on architecture, APIs, mobile platforms (iOS/Android), and integration concerns
Strategic thinker who can dive deep into details without losing sight of business goals
Excellent communicator across technical and non-technical stakeholders, from frontline teams to executives
Equally comfortable interviewing a customer or working with a software engineer on technical requirements
Versed in agile (lowercase “a”) development with a bias for action and adaptability, keeping a strong strategic compass while quickly and enthusiastically adapting to changing tactical conditions
Strong customer orientation and ability to translate insights into product innovation
Proactive, self-starting problem solver who takes ownership and initiative, knowing when to dive deep independently and when to pull in expertise
Comfortable navigating evolving priorities in a growing company and enjoy having the autonomy to shape solutions

Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions
Dental and Vision through Unum
Flexible Spending Account and Dependant Care Account
Company-paid Life insurance, STD and LTD
Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance
401(k) with up to 3% employer match and NO vesting period
Flexible PTO policy
10 company holidays
Parental Leave
Paid Time Off for Volunteering
Employee Reimbursement Program to use for well-being, technology and/or professional development

Senior Product Manager

Key skills