Customer Service Representative

Role Overview

• Ensure effective and efficient coordination between the Company and its customers with a high level of service and support
• Process sales orders and resolve customer product or service issues
• Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management in a call center environment
• Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution)
• Responsible for keying in orders, processing faxes and preparation of reports
• Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery
• Participates in special projects and performs additional duties as required

Requirements

• High School Diploma or GED equivalency required
• 1 or more years customer service experience
• Focus on customer account management preferred
• Prior tile industry knowledge is preferred

Benefits

• Company Match on 401k
• Employee Purchase Discount
• Tuition Reimbursement