Process Improvement Manager

Role Overview

• Translate optimized processes into functional and non-functional specifications for a new modular or low-code technology solution.
• Work with product teams to ensure process requirements are reflected in the design and architecture of new tools.
• Conducting an end-to-end review of selected business processes across designated departments or functional areas.
• Engaging stakeholders to gather insights on process pain points, bottlenecks, and improvement opportunities.
• Documenting "As-Is" workflows and analyzing them using Lean and Six Sigma methodologies.
• Designing optimized "To-Be" workflows and transition plans.
• Providing data-driven recommendations to improve process efficiency, reduce waste, and enhance functionality.
• Establishing metrics to track improvements and ROI.
• Facilitating working sessions, process mapping workshops, and training as needed.
• Collaborating with IT and operations teams to align process improvement plans with system capabilities.
• Supporting the development of implementation roadmaps and change management strategies.
• Other duties as assigned .

Requirements

• 8 years of experiences process engineering, operations optimization, or business process improvements.
• 5 years of experience evaluating current state processes and optimizing processes.
• 1 year of experience specifying software system requirements to design improved solutions.
• 1 year of Six Sigma Black Belt Certification.
• 1 year of experience with leading process transformation initiatives in large organizations.
• 1 year of proficiency in process modeling tools (e.g., Visio etc.).
• 1 year of experience with strong facilitation, communication, and stakeholder management skills.
• 1 year of experience with operational metrics, workflow optimization, and cross-functional team collaboration.
• Must be able to pass a background check.
• May require additional background checks as required by projects and/or clients at any time during employment.
• Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
• Exceptional verbal and written communication skills.
• Possesses effective presentation skills
• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
• Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
• Must be self-motivated and able to work well independently as well as on a multi-functional team.
• Ability to handle sensitive and confidential information appropriately
• Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Benefits

• Medical, Dental and Vision Insurance
• Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off