Project Director – Professional Services

Role Overview

• Support the development and roll out of a comprehensive professional services strategy aligned with the company's goals and objectives.
• Lead, mentor, and manage a high-performing team of professional services project managers and consultants Globally / Regionally.
• Participate in and support best practices, methodologies, and process development to enhance service delivery and client satisfaction.
• Identify, elevate and execute on cross-functional engagements.
• Collaborate closely with cross-functional teams, including Sales, Customer Success, Development / Support to understand client needs, propose tailored solutions, and drive successful project execution.
• Engage in and support Sales (Services / License or License Retention) as necessary.
• Ensure exceptional client satisfaction by maintaining strong relationships and managing client expectations throughout the project lifecycle.
• Act as a trusted advisor to clients, partners and executive stakeholders, providing guidance on optimizing their use of our products/services.
• Identify and drive revenue growth within the company including but not specifically within Professional Services by identifying opportunities for upselling, cross-selling, and expanding services.
• Establish key performance metrics and goals for the Professional Services team to track and achieve revenue targets.
• Attract, hire, train, and retain top talent within the Professional Services organization.
• Foster a culture of collaboration, continuous improvement, and knowledge sharing among team members.
• Conduct regular performance evaluations and provide feedback to team members to drive career development.
• Streamline project management processes, resource allocation, and project delivery to optimize efficiency and effectiveness.
• Set and actively promote a standard of exceptionalism throughout Professional Services
• Monitor and manage project budgets, timelines, and deliverables to ensure projects are completed on time and within scope.

Requirements

• 12+ years managing complex Enterprise Projects / Programs Experience
• Strong business communication skills (verbal and written) in English and Spanish
• Proven collaborative people management experience.
• Strong financial acumen and experience in forecasting, profitability modeling.
• Prior practical Hands On Database experience (SQL Server, Oracle, Post Gres)
• Bachelor's degree in a related field (Computer Science, Engineering or Business), Master’s degree preferred
• Proven leadership experience in professional services / consulting as well as employee coaching, mentoring.
• Understanding of Incentive Comp best practices and trends.
• Exceptional communication and interpersonal skills.
• Strategic thinker with the ability to align services with business goals.
• Experience managing and scaling professional services teams.
• Demonstrated ability to drive client satisfaction and retention.
• Innovative mindset and a commitment to continuous improvement

Tech Stack

• Oracle
• SQL

Benefits

• Health insurance
• 401(k)
• Paid time off
• Flexible work arrangements
• Professional development