Dispatcher – Administrative Coordinator

Role Overview

• Coordinates, schedules, ensures delivery of interpretation and captioning services for in-patient and ambulatory settings throughout OHSU
• Communicates and coordinates services effectively, professionally, and in a friendly manner via phone, email, hospital paging system, MS Teams with unit/clinic staff, interpreters, contracted vendors, and leadership
• Develops new processes and workflows that support optimal service delivery
• Effectively triages all incoming requests for service, taking into account existing policies, current resources, and the needs of patients and staff
• Collects information from multiple sources to determine appropriate provision of services (in-person, telephonic, video remote, captioning, etc.)
• Proactively identifies patients who may need language services and collaborates with unit staff and interpreters to implement a plan for service
• Quickly routes inquiries for other departmental services (translation, bilingual screening, video remote equipment) to appropriate departmental contact
• Uses good judgment and fiscal conscientiousness when scheduling interpretation services
• Troubleshoots telephone and computer equipment problems and contacts ITG if unable to resolve issue
• Maintains a calm demeanor and sense of professionalism at all times regardless of the situation
• Pursue personal development of skills and knowledge necessary for the effective performance of the role

Requirements

• Four years of general office or secretarial experience; OR An Associate’s degree or certificate in office occupations or office technology and two years of general office or secretarial experience; OR A Bachelor’s degree and two years of general office or secretarial experience; OR An equivalent combination of training and experience.
• Must exhibit a friendly and outgoing demeanor.
• Demonstrate ability to communicate clearly and effectively.
• Interpersonal and conflict resolution skills a must.
• Proficient in MS Office Suite (Word, Excel, PowerPoint and Outlook).
• Ability to work independently and prioritize tasks.
• Knowledge of Language Access operations.