About this role

Coordinate Employee and Family Assistance Program (EFAP) services including but not limited to counselling, legal, financial, and nutritional services both over the phone and by e-mail communication
Ensure clients are matched appropriately with the service and with a clinical professional
Enter client data into the electronic records system while responding to incoming telephone calls identify crisis calls and conduct risk assessments, coordinate transfers to Specialists and provide safety planning if necessary
Respond to client complaints or challenges and feedback regarding EFAP services and eligibility

Excellent command of English and French, both verbal and written
University degree is preferable; however, a combination of experience and related education will be taken into consideration
Proficiency with Microsoft Office (Word, Outlook) is required, as well as the ability to learn and adapt to new systems
Ability to listen and to remain calm and empathetic under stressful situations
English language skills are required as this role supports, communicates and/or collaborates with both French and English speaking clients and/or colleagues nationally.

Mental Health Care Coordinator, Bilingual French

Key skills