Support daily operations across assigned sites, including routine campus walks, service checks, and issue identification/escalation.
Coordinate and track preventive and corrective maintenance activities to ensure timely execution and minimal disruption.
Provide after-hours/on-call response support per site requirements (as part of a rotation or as directed).
Assist with operational audits, site readiness, and continuous improvement initiatives.
Oversee and manage work order intake, triage, assignment, tracking, and closeout within the client CMMS.
Enforce quality standards for work order documentation (scope, notes, labor, materials, completion codes, and customer communication).
Monitor backlog, aging work orders, and SLA performance; drive corrective actions and ensure accountability across vendors and internal teams.
Develop and maintain reporting dashboards/metrics for work order performance and recurring issues.
Support the Facilities Manager in managing soft services programs (janitorial, waste/recycling, pest control, landscaping/grounds, mailroom, conference room support, etc., as applicable to the sites).
Serve as a primary point of contact for day-to-day client needs, visitors, and guests—ensuring responsive, professional communication and follow-through.
Support OPEX tracking, invoice reconciliation, purchase order support, and monthly/quarterly variance reporting.

3+ years of experience in facilities management, workplace services, or building operations (multi-site experience preferred).
Demonstrated experience supporting soft services operations and vendor performance management.
Working knowledge of work order management processes; CMMS (Corrigo) experience required
Strong customer service orientation with proven ability to manage client expectations and communicate effectively.
Financial aptitude: experience with budgets, variance reporting, invoice/PO processes, and basic forecasting support.
Strong organizational skills with the ability to manage multiple priorities, coordinate schedules, and drive closure.
Proficient with Microsoft Office (Excel, Outlook, Teams); comfort producing operational reports and trackers.

Assistant Facilities Manager

Key skills