About this role

Define and champion the US TPM team's charter and responsibilities
Recruit and develop high-performing TPMs
Serve as the senior escalation point for complex customer launches
Identify missing processes across the organization
Align with Product and Engineering to translate feedback into actionable insights
Lead executive-level discussions around delivery timelines and trade-offs

10+ years of experience leading enterprise software implementations or Professional Services delivery in a post-sales environment
5+ years of people management experience leading technical customer-facing delivery or services teams
Proven ownership of complex, multi-stakeholder enterprise deployments from kickoff through production launch
Demonstrated success managing scope, SOW execution, change management, and high-impact customer escalations
Deep customer empathy paired with disciplined execution
Technically fluent in cloud architectures and integrations
Based within 60 minutes of a major international airport hub for site visits

Senior Manager, Enterprise Customer Implementation

Key skills