Strategic Research Lead

Role Overview

• Act as a strategic research advisor/consultant and research subject matter expert to your clients, sharing recommendations on best practices and offering thoughtful considerations and suggestions.
• Transform business questions into strategic research plans, that produce insights for your clients which empower them to make data driven business decisions.
• Analyze data and craft insightful narratives that address market objectives and business goals in a clear, concise, and visually engaging format.
• Own the account relationship and serve as the primary market research point of contact for your assigned clients, facilitating complex conversations and communications related to project design, analysis, and unexpected challenges.
• Foster and develop strong research relationships with your clients, cultivating them into advocates for Fuel Cycle.
• Gain a deep understanding of the customer journey and proactively address points of concern or feedback, including usage, satisfaction, and engagement.
• Ensure client satisfaction by delivering high-quality market insights and managing client expectations.
• Identify opportunities to expand client relationships through upsell and cross-sell initiatives.
• Develop market research project proposals, allocate research hours within budget constraints, and oversee project outcomes by assigning tasks to internal staff, contractors, or personal involvement. Translate business inquiries into comprehensive market research plans, utilizing our internal platform to design and program research instruments.
• Execute tasks with meticulous attention to detail to produce market research deliverables of exceptional quality and accuracy. Ensure data accuracy and its alignment with market objectives at every stage of the project to maintain both internal consistency and face validity, through management and oversight of internal teams.
• Lead and ensure data accuracy and quality of market research deliverables with relevance to objectives to ensure the data is both internally consistent and demonstrates face validity.
• Maintain high standards of data integrity and reporting accuracy.
• Assume responsibility for project quality, gross margin, and contract compliance.

Requirements

• Minimum 7 years of custom market research experience.
• Minimum 5 years of client-facing research consultation experience.
• Prior success managing portfolio of clients; $500k
• $1.5M of research volume.
• Proficiency in market research software and Microsoft Office Suite.
• Bachelor's degree in a related field.
• Proficiency in SPSS, SAS, Qualtrics, SurveyGizmo, SurveyMonkey, R, Tableau, Excel, PowerPoint, and Outlook.
• Self-motivated, flexible, and organized.
• Strong interpersonal and problem-solving skills.
• Excellent written and verbal communication abilities.

Tech Stack

• Tableau

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision insurance plans
• 401(k) with Company Match: Plan for your future with our retirement savings program
• Equity Purchase Option: Participate in Fuel Cycle’s long-term success
• Flexible Work Schedule: Empowering you to balance life and work
• Generous Time Off:
• 15 vacation days and 7 sick days per year
• 12 company holidays
• 4 floating holidays/recharge days to rest or celebrate what matters to you
• Paid Parental Leave: Time to bond with your growing family
• Monthly Internet & Phone Stipend: Support for remote work setup
• Wellness & Lifestyle Perks: Access to tools like Rightway (healthcare navigation), Headspace (mental wellness), and more
• Team Connection Perks:
• Weekly community lunches, refreshments, and snacks at our LA & NY headquarters
• Pet-friendly office environments