Defining and implementing processes and responsibilities for product supportability
Defining and driving Supportability requirements for select HC products into Hybrid Cloud Engineering
Leading or contributing to process and experience improvement efforts
Driving efforts towards necessary outcomes, in collaboration with relevant stakeholders
Leading strategic initiatives to drive cost optimizations
Partnering with Hybrid Cloud Support groups and leadership to address new needs, expectations, and challenges for the support and customer experience

12+ years to demonstrate mastery of Service Business Management
Advanced experience in several of the related disciplines of delivery, solution architecting, business planning, and product development
Bachelor's degree or equivalent in computer science, engineering, or related field of study
Relevant industry experience is also applicable
Relevant understanding and knowledge of storage, cloud services, or hybrid solutions
Experience with release of hardware, software, and integrated solutions is highly desired
PMP/PMI certification preferred

Cloud Support Program Manager

Key skills