Prevention Case Manager

Role Overview

• Coordinate and manage assigned prevention cases
• Develop, maintain, and share a comprehensive resource library and related communication materials.
• Promote program awareness and build trust with community partners to enhance engagement.
• Provide Housing location services, referrals, and advocacy
• Facilitating housing-related tasks such as document collection
• Assisting with rental assistance packages from various funding sources, properly documenting fund distribution, and leading the recertification process as needed.
• Address safety concerns quickly and compassionately.
• Collaborate as part of a multidisciplinary team to ensure timely service delivery.
• Ensure all relevant participant information is promptly shared with the appropriate staff.
• Monitor participant progress through regular contact and communication with external and internal service providers, conducting assessments, and making necessary referrals.
• Manage tasks and maintain up-to-date, complete participant charts, including scanning documentation as needed.
• Ensure accurate and timely documentation of participant interactions within the HMIS database.
• Perform monthly data clean-up to maintain HMIS accuracy.
• Participate in weekly staff meetings and training sessions as directed by the supervisor.
• Proactively communicate caseload coverage and provide updates on outstanding tasks when absent from work.
• Work as a contributing team member within Shelter House and external agencies
• Exemplify Shelter House core values
• Perform other assigned duties as needed

Requirements

• A bachelor's degree in human services/ related field or commensurate experience
• 2+ years of street outreach/case management/ direct services/other related experience
• Strong written and oral communication skills
• Ability to prioritize competing priorities and make sound judgements
• Ability to complete tasks while navigating frequent interruptions
• Ability to deliver creative, resourceful solutions to unique challenges
• Strong organizational and time management skills
• Valid Driver’s License and reliable transportation
• Ability to Drive a 15-passenger van
• Willingness to work evenings and weekends when needed
• Annual TB Test is required
• Ability to sit or stand for long periods
• Ability to lift items weighing 10-20 pounds

Benefits

• Medical, Dental & Vision Insurance
• 401K contributions with a 4% employer match
• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
• Two Semi-Annual Team Building Events