Oversee order fulfillment, order review, and compliance-related processes to ensure timely and accurate results
Evaluate department efficiencies and implement workflow strategies that optimize resources, reduce friction, and support SLA and quality commitments
Partner closely with the Compliance team to interpret requirements and adapt workflows to maintain alignment with regulations and industry standards
Oversee the collection, analysis, and reporting of quality and productivity data to drive informed decisions and performance
Ensure escalations are addressed timely through effective collaboration with other departments to maintain service reliability
Identify and resolve operational bottlenecks and streamline procedures
Foster a positive team culture through strong communication, training, mentoring, and support for continuous learning
Guide and coach Records Specialists through performance management, expectation setting, and ongoing development to support professional growth and consistent policy adherence
Requirements
Bachelor’s degree preferred or equivalent experience
4+ years of experience working at a Consumer Reporting Agency
2+ years managing a team of people
Familiarity with employment screening processes and related regulations
Competence in interpreting business data and identifying actionable insights
A dedicated home office space that is noise
and distraction-free with access to a reliable and secure high-speed internet connection
Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred
Benefits
paid healthcare and life insurance premiums
low-cost dental and vision insurance
company-paid basic life insurance
company-paid Short-Term Disability policy
employee assistance program
401(k) matching up to 4%
time off
9 company paid holidays
2 additional days of paid time off for volunteer activities