Lead a team of supervisors/team leaders and their associates who handle inbound and outbound interactions related to seller performance issues.
Ensure timely, accurate, and empathetic support that reinforces policy adherence while enabling sellers to operate successfully.
Execute and reinforce operational processes, tools, and controls that support high-quality outcomes across diverse seller performance workflows.
Identify operational gaps and recommend enhancements that improve accuracy, efficiency, and scalability.
Stay current on Marketplace seller performance trends, identifying patterns and raising emerging issues that may influence policy, tooling, or operational procedures.
Coach and develop front-line leaders to elevate performance, operational excellence, and engagement across the team.

Bachelor’s degree in business, finance, or a related field.
8–10+ years of experience in seller performance operations, customer service operations, compliance operations, or related fields.
Experience in eCommerce, online marketplaces, or similar environments with complex seller ecosystems.
Strong understanding of seller performance frameworks, operational controls, and compliance requirements.
Demonstrated ability to lead front-line teams, manage managers, and drive operational performance in a dynamic, high-growth environment.
Excellent communication skills with the ability to translate complex issues into clear operational guidance.

Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates.

Senior Manager, Operations – Marketplace Seller Performance

Key skills