Key skills
Cloud
About this role
Role Overview
- Document and manage customers’ reported issues
- Monitor and respond to customer inquiries
- Adhere to Client-defined SLAs for support time responsiveness
- Build proficiency in incident management systems
- Collaborate within the company, escalating issues to solve hard problems
- Review product documentation prior to new releases
Requirements
- Bachelors in Information Technology, Engineering Technology, or Computer Science
- Demonstrated technical troubleshooting skills
- Training on security principles, especially regarding protection of sensitive data
- Minimum 2 years experience in customer facing technical support role
- Prior experience with healthcare technology solutions
- Industry certifications related to cloud platforms, system integration, security, or similar fields
- Prior experience in virtual nursing and/or patient monitoring systems
Tech Stack
- Cloud
Benefits
- Hybrid work flexibility
- 10% travel