Customer Success Manager

Role Overview

• Act as the primary post-sale contact for American school boards, supporting them across onboarding, training, usage, and renewal.
• Conduct proactive health checks and account reviews to drive engagement, satisfaction, and adoption of the BusPlanner platform.
• Identify and close expansion opportunities, including new modules, features within an existing board.
• Manage renewals and hit sales quotas tied to growing Annual Recurring Revenue (ARR) from your assigned accounts.
• Coordinate with our in-house Support Team to resolve service tickets and help customers navigate technical issues.
• Participate in American education and transportation conferences, building relationships and staying close to market needs.
• Maintain accurate records of client interactions, pipeline, and account activity.

Requirements

• You are based in the United States, with direct experience in K–12 education, ideally having worked within a school district’s transportation department or a closely related pupil transportation organization.
• You are entrepreneurial and resourceful — you take initiative, adapt quickly, and enjoy solving complex challenges.
• You are sales-minded — you're comfortable identifying opportunities, managing a pipeline, and closing deals.
• You are service-oriented — you value strong relationships and want your customers to succeed.
• You are organized and responsive — you balance customer needs and internal responsibilities with ease.
• You are a confident communicator — you’re comfortable presenting to senior stakeholders, in person or virtually.
• 2–4+ years in customer success, account management, or sales within the K–12 education sector, with a strong preference for candidates who have worked at or closely with school districts.
• 2–4+ years of direct K–12 pupil transportation experience, with strong preference for candidates who have worked inside a school district transportation department; experience with bus contractors or transportation agencies is also valued.
• Hands-on experience in student transportation operations within the US K–12 system is required — candidates who have served in a school district transportation role will be prioritized.
• Willingness to travel within the United States for client visits, pupil transportation conferences, and to Waterloo, Ontario for onboarding and team sessions.
• Strong communication and presentation skills — comfortable leading demos, training sessions, and account reviews.
• Ability to manage a large and varied client portfolio, including proactive and reactive support.
• Current holder of a United States passport.
• Comfortable collaborating with technical teams and helping clients troubleshoot common usage issues.