Sr. Customer Success Manager

Optimal Dynamics is a high-growth company focused on innovation in freight and transportation planning. They are seeking a seasoned operations-focused professional to support the customer lifecycle, driving adoption and operational alignment of their SaaS platform within client organizations.

Responsibilities:

• Serve as the operational liaison between the customer and the internal deployment and technical teams throughout new client implementations
• Translate the voice of the customer across operational processes, turning challenges into wins
• Drive change management efforts within client organizations to encourage new ways of thinking and working
• Build trusted relationships with customer operations leaders and frontline teams. You’ll both present strategic insights remotely and travel to customer locations to support training, adoption, and executive alignment
• Identify operational gaps and recommend process adjustments to maximize solution impact and expand on structured workflows aligned with our SaaS platform
• Partner closely with technical project managers and integration teams to ensure data and system alignment
• Analyze operational data in Excel to support deployment decisions, track performance, and identify opportunities for improvement
• Understanding of TMS, telematics platforms, transportation analytics systems, or optimization tools

Requirements:

• In depth understanding of carrier operations, fleet management, and logistics execution
• Demonstrated experience driving operational improvements and change management in the transportation industry
• A passion for process improvements, organizational excellence and seeing real-life impact of solutions
• Director level experience across carrier fleet operations, dispatch, network planning, capacity planning, etc
• Placing value on client relationships with a focus on understanding pain points, blockers, and business outcomes
• Experience working cross-functionally with operations, IT, and executive stakeholders
• Microsoft Excel for reporting and operational tracking
• Willingness and ability to travel up to 50%, and excited to jump into a fast paced startup environment
• Demonstrated ability to hit specific project milestones on time
• Understanding of TMS, telematics platforms, transportation analytics systems, or optimization tools
• Experience leading training sessions or operational workshops