Serve as the regional Access business partner for Sales, Customer Success, and institutional stakeholders.
Scale Inclusive Access revenue growth across campuses in the assigned regional territory.
Establish C-suite relationships at key accounts to promote Macmillan’s Access program and gather intelligence on other affordability initiatives or business models being implemented.
Execute strategic IA targeting and growth, collaborating with Sales to drive digital adoption, including the conversion of print to digital or adoptions with low sell-through to increase revenue and market share.
Build strong relationships with vendor partners and campus bookstore managers to align on Macmillan Access strategy, readiness, and issue resolution.
Partner with vendor access managers in assigned regions to coordinate program execution and communication with institutions and campus administrators.
Support the Director in executing divisional and enterprise Access growth plans, including adoption targets and program expansion.
Attend conferences and interact with key customers and IA thought leaders to uncover new opportunities, strategies, and best practices.
Provide feedback from the field to inform Access strategy, playbook updates, and continuous improvement efforts.
Conduct readiness reviews with internal stakeholders on key accounts to assess and document term readiness.
Act as the primary Access contact for vendor partners in the assigned region, ensuring consistent communication, data accuracy, and alignment on term readiness.
Monitor and track term-readiness dashboards, adoption metrics, and fulfillment accuracy for assigned regions.
Act as a field Access SME to Sales and Customer Success teams, providing education and training on Access processes, policies, and best practices.
Requirements
Bachelor's Degree
3-5 years of experience in program management, partner relations, sales operations, or customer success
Strong knowledge of Access or digital content delivery programs; experience working with bookstores, vendors, or institutional partners is a plus
Proven ability to manage partnerships and coordinate across multiple stakeholders
Excellent communication, collaboration, and organizational skills
Proficiency in Salesforce or similar CRM systems and comfort interpreting data and dashboards
Ability to manage competing priorities and drive accountability through collaboration
Ability to travel within your territory and to occasional company meetings.
Benefits
Competitive pay and bonus plan
Generous Health Benefits (Medical, Dental, Vision)
Contributions to your 401k retirement account through Fidelity
Generous paid time off, sick time, floating holidays, and paid holidays
Employee Assistance Program, Education Assistance Program