Access Business Partner

Role Overview

• Serve as the regional Access business partner for Sales, Customer Success, and institutional stakeholders.
• Scale Inclusive Access revenue growth across campuses in the assigned regional territory.
• Establish C-suite relationships at key accounts to promote Macmillan’s Access program and gather intelligence on other affordability initiatives or business models being implemented.
• Execute strategic IA targeting and growth, collaborating with Sales to drive digital adoption, including the conversion of print to digital or adoptions with low sell-through to increase revenue and market share.
• Build strong relationships with vendor partners and campus bookstore managers to align on Macmillan Access strategy, readiness, and issue resolution.
• Partner with vendor access managers in assigned regions to coordinate program execution and communication with institutions and campus administrators.
• Support the Director in executing divisional and enterprise Access growth plans, including adoption targets and program expansion.
• Attend conferences and interact with key customers and IA thought leaders to uncover new opportunities, strategies, and best practices.
• Provide feedback from the field to inform Access strategy, playbook updates, and continuous improvement efforts.
• Conduct readiness reviews with internal stakeholders on key accounts to assess and document term readiness.
• Act as the primary Access contact for vendor partners in the assigned region, ensuring consistent communication, data accuracy, and alignment on term readiness.
• Monitor and track term-readiness dashboards, adoption metrics, and fulfillment accuracy for assigned regions.
• Act as a field Access SME to Sales and Customer Success teams, providing education and training on Access processes, policies, and best practices.

Requirements

• Bachelor's Degree
• 3-5 years of experience in program management, partner relations, sales operations, or customer success
• Strong knowledge of Access or digital content delivery programs; experience working with bookstores, vendors, or institutional partners is a plus
• Proven ability to manage partnerships and coordinate across multiple stakeholders
• Excellent communication, collaboration, and organizational skills
• Proficiency in Salesforce or similar CRM systems and comfort interpreting data and dashboards
• Ability to manage competing priorities and drive accountability through collaboration
• Ability to travel within your territory and to occasional company meetings.

Benefits

• Competitive pay and bonus plan
• Generous Health Benefits (Medical, Dental, Vision)
• Contributions to your 401k retirement account through Fidelity
• Generous paid time off, sick time, floating holidays, and paid holidays
• Employee Assistance Program, Education Assistance Program
• 100% employer-paid life and AD&D insurance
• And much more!