Own end-to-end implementation projects, from kickoff through go-live and post-launch transition
Develop and maintain project plans, timelines, milestones, and dependencies
Manage scope, risks, assumptions, and change requests
Lead internal and external status meetings and provide clear, proactive communication
Coordinate cross-functional teams (Sales, Product, Development, Support, and Customer Success)
Ensure projects are delivered on time, within scope, and aligned to customer goals
Partner with customers to understand business requirements, workflows, and success criteria
Translate customer needs into system configuration and implementation plans
Configure the platform, guide data migration, and validate integrations (as applicable)
Lead solution walkthroughs, testing cycles, and user acceptance testing (UAT)
Deliver customer training sessions and adoption support
Act as a subject-matter expert on the product during implementation
Build strong relationships with customer project sponsors and day-to-day contacts
Set expectations clearly and manage escalations professionally
Identify implementation risks, patterns, and improvement opportunities
Contribute to implementation playbooks, templates, and best practices
Provide feedback to Product and Engineering based on customer experience

2–4+ years of experience in project management, implementation consulting, or professional services
Experience implementing SaaS or enterprise software solutions
Strong project management skills (planning, risk management, stakeholder communication)
Customer-facing consulting experience with complex or multi-stakeholder accounts
Ability to balance structure with flexibility in fast-moving environments
Excellent written and verbal communication skills
Experience in EHS, compliance, enterprise SaaS, or regulated industries (preferred)
Familiarity with Agile, Scrum, or hybrid delivery models (preferred)
PMP, CSM, or similar certification (preferred)
Experience managing multiple concurrent implementations (preferred)
Education and/or field experience in EHS and/or ESG (preferred)

Generous time off programs
Medical/dental coverage, retirement (with employer match)
Parental leave plans for all family types
Job shadowing programs and one-on-one coaching opportunities
Tuition reimbursement for continuing education, advanced degrees, and certifications
Remote-first and flexible work schedule to fit your family’s needs
Monthly stipend to make your home office more comfortable, productive, and successful
Corporate wellness and personalized preventative mental health care programs
Summer Fridays (Memorial Day through Labor Day enjoy a 6-hour workday every Friday)

Software Implementation Consultant

Key skills