Translate partner business models into compliant, scalable technical solutions using the banks and partners APIs, systems, and operational workflows.
Lead technical discovery sessions, architecture reviews, and integration planning with fintech partners.
Provide hands-on support during onboarding, including API/SFTP troubleshooting, data mapping, and workflow configuration.
Document integration patterns, best practices, and partner-specific requirements.
Product & Solution Design
Collaborate with product, compliance, and technology teams to design solutions that align with regulatory requirements and the bank’s risk appetite.
Recommend technical approaches that balance partner needs with operational feasibility and compliance constraints.
Identify gaps in current capabilities and advocate for enhancements that improve partner experience or operational efficiency.
Technical Support & Issue Resolution
Serve as the escalation point for complex technical issues across payments, ledgering, KYC/KYB, card issuing, ACH, wires, or other sponsor bank services.
Monitor partner performance and proactively identify areas for optimization or risk mitigation.
Cross Functional Collaboration
Work closely with compliance and risk teams to ensure partner implementations adhere to regulatory and program requirements.
Partner with operations to streamline processes and ensure smooth day-to-day execution of partner programs.
Provide feedback to product teams based on partner needs, market trends, and integration challenges.
Partner Relationship Management
Act as a trusted technical advisor to fintech partners throughout the lifecycle of the relationship.
Communicate complex technical concepts in clear, business-friendly language.
Support partner growth by identifying opportunities to expand product usage or improve performance.
Requirements
Minimum 5-7 years' experience, including time at a sponsor bank or BaaS provider, plus experience navigating regulatory requirements and leading complex, multi-stakeholder implementations
Relevant experience in fintech, banking as a service, payments, or financial infrastructure platforms.
Technical implementation, solutions engineering, or integration engineering in financial services.
Payment systems, core banking platforms, or financial technology products
Strong understanding of funds flows, APIs, data structures, and system integrations.
Ability to troubleshoot technical issues across multiple systems and stakeholders.
Familiarity with compliance-driven domains such as KYC/KYB, AML, card issuing, or payments operations.
Excellent communication skills with the ability to translate between technical and non-technical audiences.
Strong analytical and problem-solving abilities.
Preferred Experience working at a sponsor bank, BaaS provider, or fintech infrastructure platform.
Knowledge of core banking systems, ledgering, and payment rails (ACH, RTP, card networks, wires).
Background in solution architecture, technical consulting, or implementation engineering.
Ability to navigate ambiguity and operate in a fast-moving regulatory environment.
Tech Stack
Ruby on Rails
Benefits
Medical, Dental and Vision Insurance
Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA)