Account Coordinator

Role Overview

• The Account Coordinator (AC) is a cosmetics retail focused individual who partners with their leader to drive sales revenue in a multi-door, micro-territory.
• This role is responsible for building strong retailer relationships, training, and coaching in-store associates, modeling successful side-by-side selling in stores, planning and executing in-store events, maintaining and upholding merchandising standards, plus leading promotional activities and product launch initiatives to reach sales targets at Sephora.
• In partnership with leader, develop territory strategy to reach Sephora sales target and provide growth YOY, assuring focus on elevating the brand awareness to reach maximum ROI.
• Plan and execute territory event door strategy to provide YOY growth and deliver weekly results and feedback to leadership.
• Track sales and training performance and communicate opportunities to leader.
• Participate in Monthly B&M meetings and communicate any business opportunities within territory.
• Maintain organization to ensure deadlines are being met, including but not limited to calendars, T&E budgets, weekly sales recaps, event recaps, store visit recaps, store visit schedules, travel bookings and other administrative responsibilities.
• Participate in regular touch bases with team to assure strong communication and partnership alignment.
• Diplomatically address and resolve any store level challenges to maintain strong relationships and ensure solid brand integrity.
• Participate in product training webinars, in-person trainings and special education focused events to build expertise in the brand and category.
• Execute successful implementation of all sales and training support tools in regard to new product launches and daily in-store visits to achieve 5-star service survey scores.
• In partnership with the leader and Education team, support the execution of elevated training opportunities.
• Plan and execute in-store events like HUB & Brand Experience events and provide in-store partnership to achieve sales targets.
• Partner with stores to plan and execute successful Event-in-a-Box events.
• Communicate all store level feedback in a timely manner.
• Maintain the highest level of standards to all visual merchandising guidelines and in-store activations.
• Conduct regular business reviews with in-store retail partners to communicate trending business and negotiate elevated store training opportunities and event strategies to drive retail sales growth.
• Manage any out of stock or visual merchandising needs with retail partners, while following all retailer brand guidelines.

Requirements

• 2+ years minimum of beauty industry experience or equivalently relevant qualified experience
• 1+ years minimum of managing a multi-door, multi-retailer territory
• 1+ years minimum of retail sales and training experience in a Sephora environment
• Ability to travel within your region 80% of the time
• Must have proof of insurance, current and valid driver’s license, and reliable means of transportation
• Knowledge of skincare, cosmetics, clinical techniques, and procedures, along with business terminology
• 1+ years Sephora EDU portal OLR/ scheduling experience
• Ability to work a flexible schedule, including weekends, evenings and holidays
• Superior selling skills with proven ability to set and achieve sales goals
• Effective and engaging training skills that deliver consistent sales results
• Proven ability to build relationships, drive sales and provide outstanding customer service
• Exceptional time management skills
• Ability to work both autonomously as well as with a team
• Strong analytical skills
• Ability to quickly learn new technology and effectively use that technology to meet the demands of the role
• Experience with Microsoft Office skills, including PowerPoint, Word, Excel & Outlook
• Flexible and amenable to changes in a fast-paced, high-growth environment. Must be able to multi-task while accommodating changing priorities.

Benefits

• Generous paid time off, including time off to volunteer
• Learning and development resources to support personal and professional growth
• Wellness benefits like meditation app memberships, product discounts, and free samples of our amazing products
• Most roles are fully remote (roles that are required to be at our Seattle HQ can be found in the details section of this job post)
• Great location – for roles that are hybrid or fully onsite, we’re in the heart of Seattle’s beautiful International District
• Did we mention we’re a dog-friendly office?