About this role
Role Overview
- Handle complex technical duties and specialized/pilot projects for commercial lines of business.
- Manage intake of claims involving Centers of Expertise lawsuits.
- Monitor and manage resources/cash within defined procedures.
- Interact closely with internal business partners, including Underwriters, Account Managers, and specialized claims personnel in a professional and positive manner.
- Collaborate with external business partners, including Agents/Brokers, in a professional and productive manner.
- Ensure compliance with legal and regulatory controls relevant to standard work practices within the region.
- Meet established departmental quality, phone availability, and productivity objectives.
- Perform other duties as assigned by the Team Manager or other members of the Management team.
- Maintain regular and predictable attendance.
- Participate in business travel and mandatory overtime during peak periods, shift work, and holiday work as required.
Requirements
- High School Diploma or Equivalent and 2 or more years of experience in Customer Service OR Zurich Certified Insurance Apprentice including an Associate Degree with no prior experience required in Customer Service
- Intermediate customer service experience required
- Minimum of 2 years contact center experience preferred
- Insurance knowledge is an asset
Benefits
- Comprehensive health/benefits plan
- Minimum of four weeks of vacation per year
- Four personal days per year
- Access to a comprehensive range of training and development opportunities