Serve as Product Owner for custom platforms, managing sustainability programmes and field trials for key clients
Develop and champion project processes and procedures to bridge gaps between client and internal teams, ensuring business solution acceptability
Facilitate prioritisation of annual roadmaps, aligning features with high-level business initiatives
Elicit, document, and manage use cases and requirements for client approval; develop features and user stories for development teams
Organise and facilitate daily scrum meetings, user story grooming, system demos, sprint, and release planning
Lead Quality Assurance (QA) efforts to ensure the highest level of product accuracy and quality in production releases
Process map current and future states to support strategic initiatives and identify process improvements
Collaborate with cross-functional teams, including software architects and engineers, to propose and deliver system solutions
Develop comprehensive project documentation, including business and functional requirements, user stories, test plans, and training materials
Manage and build strong vendor relationships, including contract negotiations with software vendors
Lead and mentor Business Analyst and Quality Assurance teams, including recruitment, coaching, and performance management
Promote continuous improvement through retrospectives and implementation of action items
Perform helpdesk and client support activities as required

Bachelor’s degree in Business Administration, Information Technology, or related field
Advanced degree or relevant certifications (e.g., Certified Scrum Master, CBAP, ISTQB) are advantageous
Minimum 5 years of progressive experience in business analysis, QA, and project management roles
Proficient in Agile-Scrum and Waterfall development methodologies
Highly skilled in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams, OneNote) and Confluence
Experienced in process mapping tools such as Blue Works Live and Visio
Familiarity with issue and project tracking tools such as JIRA and Agile Craft
Data analysis skills with tools such as WinSQL
Strong analytical and communication skills, with the ability to effectively present to diverse audiences
Excellent problem-solving abilities using research and analytical methods
Demonstrated leadership in developing and managing teams and vendor relationships
Ability to work flexibly and effectively under pressure in deadline-driven environments
Enjoys taking on challenging and complex projects.

Business Analyst

Key skills