Associate Director – Optimized Care Solutions – Enterprise Corporate Accounts

Role Overview

• Establish, nurture, and grow relationships with senior executives and stakeholders (CMO, CNO, CNIO, CNE, CPSE, COO, etc.)
• Serve as Baxter’s primary strategic clinical liaison to health system leadership, securing trust and credibility at the clinical stakeholder enterprise level
• Identify and prioritize system‑level opportunities (cross-portfolio, transformation initiatives) and align Baxter solutions to those opportunities
• Co‑develop multi‑year, cross‑divisional account plans in concert with HSEs and Baxter internal teams
• Lead executive dialogues focused on portfolio positioning, long-term partnership, and sophisticated solution alignment (beyond product selling)
• Collaborate with internal functional teams (sales, marketing, medical affairs, service, contracting) to design and execute cohesive commercial plans
• Support enterprise-level agreements, governance processes, business reviews, and executive briefings
• Act as internal voice of the customer—escalating key insights, influencing prioritization of internal resources, shaping product or service enhancements
• Stay abreast of trends in healthcare delivery, hospital operations, workforce pressures, digital integration, and system-level strategies
• Mentor and promote exemplary enterprise selling behaviors, consultative engagement, and relational growth mindset

Requirements

• 12+ years of relevant experience
• Hospital or health system operational experience (e.g., nursing, informatics, clinical operations, or related) combined with demonstrated commercial experience in provider-facing roles (sales, business development, strategy)
• Track record of building and influencing relationships at the C-suite / senior leadership level within provider organizations
• Understanding of hospital operations, clinical workflows, decision-making hierarchies, and health system dynamics
• Ability to translate clinical, operational, and financial perspectives to shape strategic enterprise dialogues
• Strong executive presence, consultative communication skills, structured problem-solving ability, and negotiation acumen
• Experience orchestrating cross-functional teams across complex organizations
• Bachelor’s degree required; advanced degree (MBA, MHA, MSN, or equivalent) preferred
• Relevant clinical & informatics (e.g., RN‑BC, NE‑BC, CPHIMS, Epic) are preferred
• Willingness/ability to travel for executive meetings and customer site visits at least 50% of the time
• Experience with large integrated delivery networks (IDNs) or multi‑hospital systems preferred
• Familiarity with digital health, informatics, population health, or care transformation initiatives preferred
• History of stewarding multi-year enterprise relationships or renewals preferred
• Prior roles acting as 'voice of customer' or shaping internal strategy/roadmap based on customer insight preferred
• Ability to rapidly assimilate new product domains, technology trends, and customer environments preferred

Benefits

• medical and dental coverage that start on day one
• insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
• Employee Stock Purchase Plan (ESPP)
• 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
• Flexible Spending Accounts
• educational assistance programs
• paid holidays
• paid time off ranging from 20 to 35 days based on length of service
• family and medical leaves of absence
• paid parental leave
• commuting benefits
• Employee Discount Program
• Employee Assistance Program (EAP)
• childcare benefits