Oversee the customer and associate facing experiences that help make our biggest business thrive.
Collaborate deeply with our design and research teams and Product and Tech leadership
Lead high-impact, highly complex projects and define and drive design strategy
Use quantitative and qualitative testing to ensure our content meets the needs of all users.
Provide guidance, direction and mentorship to other design roles.
Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary.
Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends.
Share insights around technical advances and data capabilities that could influence outcomes.
Connect the dots across teams, portfolios, platforms and LOBs.

At least 8 years of experience in a content design, strategy, or UX writing
10+ years of experience in a content design, strategy or UX writing preferred
8+ years of experience working with and contributing to an existing design system
Experience in a design toolkit that spans content design, product design, service design and design strategy
Experience leading high-impact, highly complex projects from strategy through delivery to market
Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models
Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
Expertise with design and prototyping tools such as Figma
Track record of effectively guiding, mentoring, growing and inspiring design teams
Proficiency in business case development, grounding product and user experience decisions to business value
Exceptional written and verbal communication skills
Exceptional interpersonal skills and relationship building across complex organizations.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Director, Content Design – Core Card Experiences

Key skills